Frequently Asked Questions
How long does it take to receive my order?
Each Eternal Ascension piece is made to order, allowing us to create intentionally and reduce waste.
Production time: 2–7 business days
Shipping time: typically 5–14 business days depending on your location
You’ll receive a tracking number as soon as your order ships so you can follow its journey to you.
Why is my item made to order?
We create each piece specifically for you once your order is placed. This approach reduces overproduction, minimizes waste, and supports more thoughtful, sustainable consumption.
It also ensures that every item is freshly created and handled with care.
What is your refund policy?
Your satisfaction is important to us. If your item arrives damaged, incorrect, or with a manufacturing issue, please contact us within 30 days of delivery.
Simply email us with:
• your order number
• a brief description of the issue
• a photo of the item
We’ll make it right with a replacement or refund.
Because each item is made to order, we do not require returns in most cases. This helps reduce unnecessary shipping and environmental impact.
Can I cancel or change my order?
Because orders enter production quickly, cancellations or changes are only possible within 12 hours of placing your order.
If you need assistance, please contact us as soon as possible and we’ll do our best to help.
What if my item arrives damaged or incorrect?
If your item arrives with a defect, damage, or incorrect design, we will gladly replace it or issue a refund.
Please contact us within 30 days of delivery with a photo and your order number so we can resolve it quickly.
Do you offer returns?
Since each item is made specifically for you, we generally do not accept returns for reasons such as selecting the wrong size or change of mind.
However, if there is an issue with your order, we are always happy to help find a solution.
How can I contact you?
You can reach us anytime at:
eac@eternalascension.ca
We typically respond within 24 hours.